Refund policy

We always hope that you will love your purchases, however if you decide to return your item(s) please send them to us in their original condition and packaging within 14 days of receipt, ensuring you repackage the returns appropriately to prevent any damage occurring in transit and enclosing your order number. Once your goods are accepted back into stock you will be issued with a refund within 7 working days, excluding the original postal charges. Unfortunately we are not able to accept returns for earrings or toiletries for hygiene reasons.

Please note, customers are responsible for any return postage costs.
Items bought from the website can also be returned to the store for a refund - please allow up to 7 working days for the money to reach your account. 

We do not accept any responsibility for any items that are lost, stolen or damaged in transit whilst being returned to us. We recommend you return items via an insured and reliable postal service, for example Royal Mail Special Delivery Service

If, unfortunately, you find that your goods are faulty please notify us immediately by email (info@goldfinchwoodbridge.co.uk), quoting your order number. Once a return is agreed will pay for the return postage and offer a refund or a replacement. All refunds will be issued in the same form as the original payment.
Returns should be posted or hand delivered to our store:

Goldfinch Woodbridge Ltd
17A Thoroughfare
Woodbridge
Suffolk
IP12 1AA

Email : info@goldfinchwoodbridge.co.uk